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| The Future | |
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| eCommerce will increasingly impact on the SME community, although it may not be in the form that is currently portrayed. eCommerce will not be a matter of achieving competitive advantage, but of increasing a requirement for competitive parity, simply to keep an existing customer base. The growth of business-to-administration eCommerce and pressure for SMEs to deal electronically with their small suppliers, will influence even the most intransigent SME. |
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| There will be increasing technology development with improved speed of access to the Internet, new ways of presenting information and new means of accessing information - such as via the new-generation mobile phones. SMEs must not be driven by technology developments; their future priorities will be to acquire the resources and skills to deal with pragmatic uses of eCommerce. |
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